Privacy Policy
Steinsee Privacy Policy
As of November 26, 2025
The protection of your personal data is important to us.
In this privacy policy, we inform you about how we collect, use, and protect data within our online shop.
This statement applies to the online shop of:
Steinsee
Palacio Pichardo Boutique
15 Rue du Comte-Géraud
1213 Onex, Switzerland
Important NOTE:
The address above is not a return address. Products or returns sent to this address will not be processed.
E-mail: contact@steinsee.ch
1. Responsible body
The entity responsible for data processing in connection with this online shop is:
Steinsee
Palacio Pichardo Boutique
15 Rue du Comte-Géraud
1213 Onex, Switzerland
E-mail: contact@steinsee.ch
2. Which data we process
We typically process the following categories of data:
2.1 Order data
- Name and surname
- Delivery and billing address
- E-mail address
- Phone number, if provided
- ordered products, shopping cart and order history
2.2 Payment details
- selected payment method
- Information required to process the payment
(z.B. Cardholder, masked card number, payment confirmation)
The actual payment processing is handled by external payment service providers. z.B. Credit card providers, Twint, or other payment service providers.
Each provider has its own privacy policy.
2.3 Usage data and technical data
- IP address
- Date and time of access
- Information about the device and browser used
- Pages visited and actions taken in the shop
This data helps us to ensure the security and stability of the online shop and to improve the user experience.
3. Purpose of data processing
We process your personal data in particular for the following purposes:
- Processing of your order, including purchase agreement, delivery and payment
- Communication with you, z.B. Order confirmation, shipping confirmation or inquiries
- Managing returns, complaints and customer service requests
- Improvement and further development of our online services
- Safeguarding our legitimate interests, z.B. Shop security and abuse prevention
- Fulfillment of legal obligations, z.B. Retention obligations under commercial and tax law
4. Use of Shopify and third-party providers
Our online shop is operated via the Shopify platform.
Depending on the region, different Shopify companies may be involved. z.B. Shopify Inc. in Canada or the USA, and Shopify International Ltd. in Ireland.
This may involve the transfer of data abroad, particularly to Canada and the USA.
Shopify is committed to ensuring an adequate level of data protection.
You can find more information in Shopify's privacy policy on their website.
In addition, we may use the following third-party providers:
- Payment service providers, z.B. Credit card providers, Twint or other payment processors
- Shipping and logistics service providers, z.B. Postal or courier services
- technical service providers, z.B. Hosting or email service providers
These service providers process your data only within the scope of their contract and in accordance with applicable data protection law.
5.Cookies and similar technologies
Our online shop uses cookies and similar technologies. z.B. local storage or pixels to:
- to enable the basic functions of the shop, z.B. Shopping cart, login or language settings
- to analyze and improve the use of the shop
- to support certain marketing or statistics functions, if these are enabled
You can restrict or delete cookies in your browser.
Please note that the shop may then no longer function fully.
6. Storage period
We only store personal data for as long as it is necessary for the stated purposes or as required by law.
In general, this means:
- Order and invoice data: in accordance with commercial and tax law retention requirements, usually for several years
- Communication data: as long as it is necessary for processing requests
- Usage data: usually shorter, unless it is needed for longer for security or verification purposes.
7. Disclosure of data to third parties
Your data will only be shared if:
- this is necessary for the execution of the contract, z.B. to shipping service providers or payment service providers
- we are legally obliged to z.B. at official request
- this is necessary to protect our legitimate interests and there are no overriding interests on your part that conflict with this
Your data will not be shared with third parties for marketing purposes without your explicit consent.
8. Your rights
Under current data protection law, in particular Swiss data protection law, you have, among other things, the following rights:
- Right to information: You can request information about which personal data we process about you.
- Right to rectification: You can request that incorrect or incomplete data be corrected.
- Right to erasure: Under certain conditions, you can request the deletion of your data.
- Right to restriction of processing: Under certain conditions, you can request that we restrict the processing of your data.
- Right to object: You can object to the processing of your data if we are relying on a legitimate interest.
To exercise your rights, please contact:
E-mail: contact@steinsee.ch
We may request proof of identity to protect your data.
9. Data security
We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access or unauthorized disclosure.
Nevertheless, the transmission of data over the Internet, z.B. via email or web forms, which may have security vulnerabilities over which we have no complete control.
10. Changes to this Privacy Policy
We may amend this privacy policy at any time.
The version published on our online shop is the applicable one.
We recommend that you visit this page regularly to stay informed about any changes.